Postage & Returns


We use AusPost satchels to ship your items. We offer regular post and give you the choice to add registered post OR extra cover for additional security. We recommend choosing registered post and for items valued at more than $100 we recommend adding extra cover.

When returning items for exchange or refund, please send the product back by registered post.
You will be responsible for paying for your own shipping costs for returning your item. We will pay the postage for any replacement product.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


We only refund or replace items if they are defective or damaged.

Items that are damaged or lost during delivery are compensated by AusPost. If on receipt of a package, it appears to be damaged, immediately take photos to record visible damage before opening the package. You may need to provide these photos when making a compensation claim.

To exchange the defective or damaged item for an alternative item or request a refund, send us an email at
We will send you a form to complete.
After receiving our approval, return the item by registered post to:
Not JUST Punk!
P.O. Box 164
ALBURY, 2640

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.


The following are exempt from refunds:
  * Any item not in its original condition
  * That is damaged or missing parts for reasons not due to our error.
  * Any item that is returned more than 14 days after delivery.


It may take some time before your refund is officially posted.
Please allow up to 14 days for your exchange or refund to be processed.
If you still have not received your refund, please contact us at or 0424909090.